Standard Operating Procedure (S.O.P)
For Exporters Shipping to KMH International Co., Ltd — Vietnam
Applicable to all shippers exporting granite, marble, artificial stone, and related products to Vietnam
Purpose of this S.O.P
This Standard Operating Procedure (S.O.P) defines the mandatory shipping and documentation requirements for all suppliers exporting granite, marble, artificial stone, tiles, and related products to KMH International Co., Ltd in Vietnam.
Compliance ensures smooth customs clearance at Cat Lai Port, avoids penalties, prevents shipment rejection, and protects both parties from unnecessary delays or financial liability.
⚠️ Non-compliance may result in shipment rejection, fines, or termination of business relationship.
2. Prohibited Shipping Lines
DO NOT BOOK WITH THE FOLLOWING CARRIERS:
❌ COSCO | ❌ ONE LINE | ❌ TCLC LINE | ❌ KMTC LINE | ❌ INTERASIA LINE
These carriers are currently non-compliant with Vietnamese customs or port handling requirements. Use of any of the above lines may result in:
- Customs clearance delays
- Additional inspection fees
- Potential shipment rejection at Cat Lai Port
✅ Always confirm your chosen carrier with KMH before booking space.
3. Mandatory Labeling on the Products
Vietnamese Customs requires that **every container** be clearly labeled with manufacturer-approved tags that match the commercial documentation.
Labeling Requirements:
- Labels must be pre-approved by KMH International before loading.
- Each shipment must include a unique Shipment Code provided by KMH.
- Labels must be securely affixed to slabs or bundles and remain visible during transit.
- Containers without proper labeling will be rejected upon arrival.
⚠️ Responsibility: The shipper is fully liable for customs penalties or delays caused by missing, incorrect, or unapproved labels.
Sample of LABEL
Please see above the sample label to be printed for POLISHED GRANITE SLABS
Sample of LABEL
Please see above the sample label to be printed for ARTIFICAL STONE / SLABS
4. Container Contents & Declaration
✅ Permitted Contents:
Only the following items may be loaded in the container:
- Granite slabs or tiles
- Marble slabs or tiles
- Artificial stone products
- Approved accessories: wood dunnage, plastic wrap, steel straps, rope, carton, etc. (as pre-agreed with KMH)
🚫 Strictly Prohibited:
NO undeclared or unrelated goods of any kind.
All materials must be fully declared on the Bill of Lading (BL) and Commercial Invoice (INV).
⚖️ Penalty for Violation:
20,000,000 VND (≈ USD 760) per incident + full legal and financial responsibility for customs penalties, delays, or seizure.
KMH reserves the right to inspect documentation and reject shipments that do not comply with this policy.
5. Bill of Lading (BL) Instructions
📍 Port of Discharge
CAT LAI PORT, HO CHI MINH CITY, VIETNAM
📦 Consignee
KMH INTERNATIONAL CO., LTD
No 2, Hai Trieu Street, Level 46, Bitexco Financial Tower,
Sai Gon Ward, Ho Chi Minh City, Vietnam
VAT Code: 0314698811
Email: kmhinternationalvn@gmail.com
Tel (for OBL only): +84 707 726 252
❗ Do not include a phone number on the Commercial Invoice or Certificate of Origin.
📬 Notify Party
VINABINA USA LLC
Unit No J271, Door No 1751, E Belt Line Rd,
Coppell, TX 75019, United States
EIN: 30-1448010
Email: vinabina.us@gmail.com
⏳ BL Clause Requirement
The Bill of Lading must clearly state:
“Demurrage / Detention Free Days:”
✅ Always double-check BL details with KMH before issuing originals.
6. HS Codes for Documentation
Use the correct HS Code on your Bill of Lading, Commercial Invoice, and AIFTA Certificate:
| Product Description | HS Code | Unit Type |
|---|---|---|
| Polished Granite Slabs | 68029310 | Slabs |
| Polished Marble Slabs | 68029110 | Slabs |
| Artificial Stone | 68101910 | Slabs or Packages* |
*Confirm exact unit (Slabs or Packages) with KMH before finalizing documents.
⚠️ Incorrect HS codes may cause customs delays, reclassification fees, or shipment hold.
7. Loading & Verification Requirements
To ensure transparency and compliance, the shipper must follow these verification steps during loading:
- Capture clear photos and video of the entire loading process.
- Take close-up shots of labels on every slab, bundle, or package.
- Ensure the physical contents match the packing list and declared HS codes.
- Verify that labels are securely attached and visible inside the container.
📤 Post-Loading Action Required
Immediately after loading is complete, email all photos and video footage to:
kmhinternationalvn@gmail.com
🔒 Original shipping documents must NOT be issued until KMH approves draft copies.
CLOSE UP SHOTS OF LABELS
Make sure each bundle has separate label
CLOSE UP SHOTS OF LABELS
Make sure each bundle has separate label
CLOSE UP SHOTS OF LABELS
Make sure even bundles inside have labels
CLOSE UP SHOTS OF LABELS
Make sure all bundles near door have label
FINAL PICTURES
Take picture of one door closed and one door open with some of the products visible
FINAL PICTURES
Once the doors are closed make sure to take the picture of seal with the numbers properly visible
8. Container Condition
The container must be in **excellent structural and sanitary condition** before loading stone products. This includes:
- Clean, dry, and free of residue, odors, or previous cargo contamination
- No holes, cracks, or damaged flooring/walls
- Functional doors that seal properly
- Suitable for heavy cargo (no weak or warped flooring)
⚠️ Any container repairs required at destination port due to poor condition will be charged in full to the shipper.
KMH reserves the right to reject containers that do not meet minimum safety and cleanliness standards upon arrival at Cat Lai Port.
SEE SAMPLE PHOTOS ATTACHED : Take the pictures of the empty container from ALL sides - both INTERIOR and EXTERIOR of the container and send them to consignee. Make sure to capture the Container number in few pictures to register and track in the future which picture belongs to which container. This step will help you the shipper and we the consignee from paying for the damages falsely claimed by shipping lines / carriers who most of the time accuse us for damaging the equipment / container when we send the empty container back to the yard.
also capture videos of container like seen below
9. Document Submission Process
To avoid delays and ensure compliance, follow this 3-step process for all shipments:
• Draft Bill of Lading
• Draft AIFTA Certificate or FORM - E (which ever is applicable)
• Draft Commercial Invoice & Packing List
• Loading photos and video
🚫 Original documents issued without KMH approval will be rejected.
10. Customs Compliance & Liability
Vietnamese Customs authorities may conduct physical inspections of shipments at Cat Lai Port. In the event of discrepancies:
- Slabs do not match declared HS code, type, or quantity
- Labels are missing, incorrect, or unapproved
- Undeclared goods are found inside the container
⚠️ The shipper assumes full responsibility for:
• Customs penalties and fines
• Storage, demurrage, or detention charges
• Costs of re-export, destruction, or reclassification
• Any legal or financial consequences arising from non-compliance
KMH International Co., Ltd will not accept liability for shipments that fail to meet Vietnamese import regulations.
11. Contact & Support
For document review, carrier confirmation, or shipment guidance, reach out to our team:
📧 Email:
kmhinternationalvn@gmail.com
📱 Phone (OBL matters only):
+84 707 726 252
❗ DO NOT mention the above number on your Invoice or Certificate of Origin inquiries.
Office Hours: Monday – Friday, 8:00 AM – 5:00 PM (GMT+7)
We aim to respond to all document review requests within 1 working day.
✅ Pro Tip: Always include your Shipment Code or BL number in the email subject line.
12. Shipper Acknowledgement
By booking a shipment to KMH International Co., Ltd, the shipper acknowledges and agrees to comply fully with all terms of this Standard Operating Procedure (SOP).
Non-compliance may result in:
• Rejection of shipment at destination
• Financial penalties (up to 20,000,000 VND per incident)
• Suspension or termination of business relationship
Thank you for your partnership and commitment to compliance.
S.O.P Acceptance Form
By submitting, you agree to share your details with KMH International for compliance purposes.